Conference programme 2026

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Under fire: How to survive complaints and claims as a practitioner

26 Nov 2026
Theatre B
Under fire: How to survive complaints and claims as a practitioner
A focused session on how to navigate being 'under fire' when clients complain or claims arise. We’ll explore common triggers, simple prevention tools and practical dos and don’ts for handling client complaints, so you can protect your practice, your reputation and your insurance cover when things go wrong.
Speakers
Annie Tabberner, Client Engagement Representative - BALENS
Katie Thomas, Technical Schemes Manager - BALENS
View all Conference programme 2026

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