From 1 session to 5: why your team struggles to keep patients (and how to fix it)
25 Nov 2026
Business and Practice Leadership Theatre
Your therapists are clinically great, yet patients still stop attending sooner than they should, and you are sick of seeing gaps!
In this practical session, Katie Bell shares the simple consultation and communication framework that helps teams confidently recommend the right treatment plan, improve patient outcomes and increase retention—without feeling pushy or 'salesy'.
You'll discover why retention is rarely a sales problem, but instead a leadership, training and systems challenge, and leave with practical strategies you can implement across your entire clinic.
Designed for established clinic owners with teams who want more consistent patient retention, better outcomes and predictable growth.
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