BookedSolid: AI Receptionist and Patient Communication Software.

How BookedSolid AI Can Benefit Your Clinic

Fundamentally, the product enables patients to automatically book, cancel and reschedule appointments 24/7, without having to speak to a member of the team. 

On top of this, clinics can run all their required communication automations, such as appointment reminders, automated reactivation campaigns and even appointment confirmations with links to patient forms. 

For the first time, you can manage all your communications in one place, without any extra products. Below are some of the core features and additional features.

Core BookedSolid Features

• Call & SMS Answering: 24/7 automated call and SMS answering to handle a variety of patient requests.

• Book Appointments: Patients can book new appointments as well as reschedule or cancel existing appointments.

• New and Existing Patients: New and existing patients can book, with new patient records created instantly in Cliniko.

• Knowledge Base: Upload information in order to provide answers to a variety of key patient questions.

• Human Transfers: Patient requests can be easily escalated to a member of the team by call transfer or email notification.

Additional BookedSolid Features

• Multiple Communication Channels: Five different communication channels, including phone calls and two-way SMS.

• Website Widget: Patients can book, reschedule and cancel – directly through the website chatbot on your website.

• Pre-Payments: Take deposits or full payments for appointments up front through the Stripe integration.

• Appointment Reminders: Patients can respond directly to their appointment reminder SMS to reschedule or cancel their upcoming appointment.

• Patient Follow-ups: Schedule automated recalls to existing patients for a variety of different functions.

BookedSolid Data Security

With an experienced external Data Protection Officer (DPO) in place, the team is highly focused on remaining in full compliance with UK and EU GDPR, Australian Privacy Act and New Zealand Privacy Act.

The principle of data minimisation is applied across the product, to ensure maximum security at all times. The product has also been penetration tested by CREST certified testers. For more information, you can view the Privacy Policy.

BookedSolid Integrations

Currently, BookedSolid is formally integrated with Cliniko, Nookal and PracticeHub practice management systems (PMS), with other integrations on the horizon. For more information on any future BookedSolid integration partnerships, contact them at contact@bookedsolid.co.uk.

Setting Up BookedSolid

The team has been focusing on making the setup process extremely quick and simple.

• Step 1: Sign up via this link.

• Step 2: Fill out the onboarding form, which requires entering simple business details to request your AI number, as well as an API key to connect your PMS.

• Step 3: Wait for the team to deploy your AI number to your account (this can take up to 24 hours).

• Step 4: Give the AI number a call and make any adjustments if needed.

• Step 5: Divert your clinic phone to the AI number via call forwarding in order to go live with patients.